RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ORDER, YOU MAY CHOOSE TO RETURN IT UP TO 14 DAYS AFTER DELIVERY.

PLEASE EMAIL INFO@LOOSEENDSCERAMICS.COM TO REQUEST A RETURN.

PLEASE ENSURE YOU USE A TRACKED AND INSURED SERVICE TO SEND YOUR ITEM BACK.

IN THE CASE OF YOUR ITEM GOING MISSING OR ARRIVING DAMAGED, YOU WILL HAVE THE OPTION TO REQUEST A REPLACEMENT ITEM WHICH WILL BE SENT TO YOU FREE OF CHARGE, OR A FULL REFUND FOR THE ITEM AND POSTAGE ISSUED TO YOUR ORIGINAL PAYMENT METHOD.

IF YOU WISH TO EXCHANGE YOUR ITEM, PLEASE PLACE A NEW ORDER AND RETURN THE ORIGINAL ONE USING THE METHOD ABOVE.